| Announcement in the Insider dashboard You’ve spoken; we’ve listened. In support of offering gamers the freedom of choice, we’re making changes to the Microsoft Store purchase experience by offering customers a simple way to instantly return digital products like games and apps through account.microsoft.com. When a game or app leaves you wanting more, we’re here to help. Self-service refunds on Xbox One and Windows 10 provide a quick, simple way of returning a digital product. To request a self-service refund:
1. Navigate to account.microsoft.com and sign-in.
2. From the top menu bar, select Payment & billing > Order history. • Games and apps are eligible for self-service refunds within 14 days of purchase if you have less than 2 hours of play time across all accounts. • DLC, season passes, and add-ons are not eligible for self-service refunds. • The game or app must be downloaded and launched before requesting a self-service refund. • You must wait for at least 1 day after the game or app’s release before requesting a self-service refund. • Certain Windows 10 apps may not be eligible for self-service refunds. • Microsoft reserves the right to block access for users who abuse self-service refunds. |
